Omnichannel Communication

All your channels in a single inbox, integrated with your operation

Email, WhatsApp, Instagram, web chat, TikTok, and more — centralized with history, assignment, and tracking.

Your team shouldn't jump between 5 apps to respond to clients. Centralize all conversations in one place, with CRM context and complete traceability.

Cómo funciona

Tres pasos para comenzar

1

Connect your channels

Integrate WhatsApp, email, Instagram, web chat, TikTok, and more into a unified inbox.

2

Assign and organize

Define teams, assignment rules, and priorities. Each conversation has an owner.

3

Respond with context

Complete client history, CRM data, and tools to respond quickly from a single place.

Características

Lo que incluye

Unified multichannel inbox

All conversations from all your channels arrive in one place. Your team doesn't need to open multiple apps to serve clients.

  • WhatsApp, email, Instagram DM, web chat, TikTok
  • Complete history per contact regardless of channel
  • Respond from the same interface, without switching platforms

System integration (CRM / ERP)

Each conversation is connected to the contact in your system. Sales, support, and operations see the same client with the same context.

  • Automatic linking with contacts and opportunities
  • Create tickets, quotes, or tasks from the conversation
  • The sales team sees the complete history when following up

Smart assignment and SLA

No more unanswered messages or clients bouncing between agents. Define clear assignment rules and response times.

  • Assignment by team, product, channel, or workload
  • SLA and alerts for first response times
  • Automatic escalation if not addressed on time

Reports and operational visibility

Measure response times, channel volume, agent performance, and customer satisfaction.

  • Real-time dashboard of active conversations
  • Metrics by channel, team, and agent
  • Identification of bottlenecks and improvement opportunities

Channels and use cases

WhatsApp Business

Handle inquiries, send notifications, and follow up from the inbox.

Email

Centralize support and sales emails with assignment and statuses.

Instagram DM

Respond to direct messages without leaving your work tool.

Web chat (widget)

Serve website visitors in real time with an embedded chat.

TikTok

Manage messages and comments from the same inbox.

Technical support

Route tickets by product or priority with configured SLA.

Consultative sales

Follow up with prospects who contact through any channel.

Post-sale

Maintain client relationships with continuous, traceable communication.

FAQ

Frequently Asked Questions

WhatsApp, email, Instagram, web chat, TikTok, Telegram, Facebook Messenger, and more, depending on availability.

Yes. Each conversation is associated with the contact and can be linked to opportunities, tickets, or tasks within the system.

Yes. You can define assignment rules by channel, query type, product, or team.

Automatic escalation and SLA alerts can be configured to guarantee response times.

No. It gives them a centralized tool to serve better, faster, and with more context.

Yes. We recommend starting with the highest-volume channel and then connecting the rest progressively.

Ready to centralize your communication?

Connect your channels, organize your team, and improve response times from day one.

Request a demo